Front Desk & Patient Services Coordinator

MedStar Health; Baltimore (MD); On-site; USD 25,000 - 40,000; Full time

Job summary

MedStar Health is seeking an Office Assistant to support clerical and patient care tasks across departments. Responsibilities include patient registration, scheduling, insurance verification, and coordinating physician orders.

You will assist with medical records, front office coverage, and ensuring exam rooms are prepared for upcoming appointments. The role requires strong customer service and organizational skills, with proficiency in Microsoft Office and familiarity with EHR/PM systems.

Qualifications

• High School Diploma or GED required.
• Associate's degree or Bachelor's degree preferred.
• Experience in a fast-paced medical office is preferred.

Responsibilities

• Greet and assist patients in person and by phone.
• Register patients and schedule appointments; verify insurance details.
• Coordinate physician orders, re-certifications, and referrals.
• Perform front desk and call center coverage; assist with medical records.
• Manage cash receipts, copayments, and daily reconciliations.
• Ensure exam rooms are cleaned, prepped, and ready for patients.

Skills

Customer service

Verbal & written communication

Organizational skills

Self-motivation

Education

High School Diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Tools

MS Office Suite

Electronic Health Record (EHR) / Practice Management (PM) system

Job description

MedStar Health is seeking an Office Assistant to support clerical and patient care tasks across departments. Responsibilities include patient registration, scheduling, insurance verification, and coordinating physician orders.

You will assist with medical records, front office coverage, and ensuring exam rooms are prepared for upcoming appointments. The role requires strong customer service and organizational skills, with proficiency in Microsoft Office and familiarity with EHR/PM systems.