Front Desk Patient Service Coordinator - Growth & Bonuses

MyEyeDr.; Salem (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses & commission

Medical and dental coverage

Vision coverage

401K with company match

PTO from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver a best-in-class patient experience. You will learn insurance verification, appointment coordination, and patient outreach while supporting the office team in a fast-paced environment.

No optical experience? No problem—we provide training and tools to learn the industry, with weekend and evening shifts required to cover our appointment schedule and ensure seamless patient flow throughout the day.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Insurance verification

Multitasking

Communication skills

Team player

Tools

Office software

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver a best-in-class patient experience. You will learn insurance verification, appointment coordination, and patient outreach while supporting the office team in a fast-paced environment.

No optical experience? No problem—we provide training and tools to learn the industry, with weekend and evening shifts required to cover our appointment schedule and ensure seamless patient flow throughout the day.