Front Desk & Patient Services Coordinator — Bonus Eligible

MyEyeDr.; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical & dental coverage

Vision coverage

401K with company match

PTO & paid holidays

Job summary

MyEyeDr. is seeking a dedicated Patient Service Coordinator to manage front desk check-in/check-out, coordinate appointments, and support the patient journey. You will learn about insurance options and provide a best-in-class optical care experience, reporting to the Office General Manager. Some weekend and evening shifts are required.

No optical experience? No problem; training and tools will be provided to help you learn the industry and deliver top-tier vision care to patients.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Strong organizational skills with the ability to prioritize multiple tasks under pressure while delivering best in class service.
• Ability to learn and explain insurance options to patients during check in/out.

Responsibilities

• Provide patients with a personalized check in/out experience.
• Verify and educate patients on insurance options during check in/out.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Multitask by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments and assisting office staff duties.
• Cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed.
• Collaborate with doctors and team members to deliver a seamless patient experience.

Skills

Front desk experience

Customer service

Insurance knowledge

Office administration

Phone handling

Tools

Microsoft Office

Job description

MyEyeDr. is seeking a dedicated Patient Service Coordinator to manage front desk check-in/check-out, coordinate appointments, and support the patient journey. You will learn about insurance options and provide a best-in-class optical care experience, reporting to the Office General Manager. Some weekend and evening shifts are required.

No optical experience? No problem; training and tools will be provided to help you learn the industry and deliver top-tier vision care to patients.