Front Desk & Patient Finance Specialist (Infusion Services)

Catholic Health; Buffalo (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Catholic Health in Buffalo, NY seeks a Service Representative to organize the front end of its hospital centers. You will answer phones, assist patients, and refer complex queries to staff, while navigating OR manager and Lawson to support billing and eligibility checks.

You will monitor patient accounts, collect co-pays, arrange payments, verify insurance, and deliver high-quality customer service as the frontline for Infusion services.

Qualifications

• High school diploma required.
• Associates degree or completion of medical secretarial course strongly preferred.

Responsibilities

• Answer telephones and assist patients directly or refer to appropriate staff.
• Navigate IT programs including OR manager and Lawson.
• Financial monitoring of patient accounts including co-payments and payment arrangements.
• Verify insurance eligibility and handle questions regarding patient financial responsibility with high service levels.
• Front line for Infusion services, meeting and referring pharmaceutical manufacturers and specialty reps to the Director of Pharmacy for follow up.

Skills

Telephone etiquette

Customer service

Communication

Interpersonal skills

Attention to detail

Typing

Education

High school diploma

Associates degree

Medical secretarial course

Tools

OR manager

Lawson

Microsoft Excel

Job description

Catholic Health in Buffalo, NY seeks a Service Representative to organize the front end of its hospital centers. You will answer phones, assist patients, and refer complex queries to staff, while navigating OR manager and Lawson to support billing and eligibility checks.

You will monitor patient accounts, collect co-pays, arrange payments, verify insurance, and deliver high-quality customer service as the frontline for Infusion services.