Patient Services Specialist: Clinic Front Desk & Billing

UBMD Primary Care; Buffalo (NY); Vor Ort; USD 23.000 - 26.000; Vollzeit

Zusammenfassung

UBMD Primary Care is seeking patient-focused Patient Services Representatives to join our busy outpatient clinic in Buffalo, NY. You will greet and check in patients, manage a high volume of calls, verify insurance, schedule appointments, collect copays, and support front-desk operations.

This full-time, non-exempt role requires excellent communication, EMR proficiency (EPIC or similar), and a calm, organized approach in a fast-paced environment. Evening shifts are possible.

Qualifikationen

• High school diploma or GED required; Associate's degree preferred.
• 1-2 years of experience in a medical office or customer-service setting.
• Experience with EMR systems and Healthenet strongly preferred.
• Knowledge of medical terminology and insurance plans helpful.
• Proficiency with Microsoft Office preferred.

Aufgaben

• Greeting and checking patients in and out
• Managing a high volume of phone calls and directing inquiries appropriately
• Verifying insurance coverage and updating patient information
• Scheduling appointments and coordinating referrals
• Collecting copays and completing daily payment balancing
• Providing general customer service and administrative support
• Assisting with prior authorizations, imaging requests, and follow-up tasks
• Maintaining accuracy and confidentiality in all patient interactions
• Supporting clinic operations by following HIPAA, OSHA, and PCMH standards

Kenntnisse

Communication

Customer service

EMR proficiency

Multitasking

Data entry

Professionalism

Ausbildung

High school diploma or GED

Associate degree preferred

Tools

EPIC

Jobbeschreibung

UBMD Primary Care is seeking patient-focused Patient Services Representatives to join our busy outpatient clinic in Buffalo, NY. You will greet and check in patients, manage a high volume of calls, verify insurance, schedule appointments, collect copays, and support front-desk operations.

This full-time, non-exempt role requires excellent communication, EMR proficiency (EPIC or similar), and a calm, organized approach in a fast-paced environment. Evening shifts are possible.