Service Representative SCH Williamsville Oncology

Catholic Health; Buffalo (NY); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Catholic Health is seeking a Service Representative for the Sisters of Charity Hospital front end operations. You will answer phones, assist patients, and coordinate with multiple departments to ensure smooth patient flow and accurate financial processing.

The role requires strong communication, organization, and computer skills, with experience in medical terminology and a customer-service focus within a fast-paced healthcare setting.

Qualificações

• High school diploma required.
• Associates degree or medical secretarial course preferred.
• 1 year experience in hospital/medical office setting.

Responsabilidades

• Answer telephones and assist patients directly or refer to appropriate staff.
• Navigate IT programs including OR manager and Lawson.
• Oversee financial monitoring of patient accounts: co-payments, payment arrangements, insurance eligibility checks.
• Front line for Infusion services; coordinate with Director of Pharmacy, New Business Development for follow-up.

Conhecimentos

Office skills

Computer proficiency

Medical terminology

Communication skills

Interpersonal skills

Organization

Attention to detail

Customer service

Adaptability

Multitasking

Formação académica

High school diploma

Associates degree or medical secretarial course

Descrição da oferta de emprego

Facility: Sisters of Charity Hospital

Shift: Shift 1

Status: Full Time

FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours: 8a-4p/9a-5p

Summary

The Service Representative is responsible for the organization and efficiency of the front end functions of the centers operated by Catholic Health. The Representative will answer telephones and assists patients directly or refers to appropriate staff. He/she will also navigate several IT programs including OR manager and Lawson. In addition, this position is responsible for financial monitoring of all patient accounts including co-payments, payment arrangements, verification of insurance eligibility, handling questions/concerns regarding patient financial responsibility and high level of customer service. As the front line for Infusion services, this position meets and refers all pharmaceutical manufacturers and specialty pharmacy representatives to the Director of Pharmacy, New Business Development for follow up appointments.

EDUCATION

• High school diploma required
• Associates degree or completion of medical secretarial course strongly preferred

Experience

• 1 year experience in hospital/medical office setting

Knowledge, Skills And Ability

• Must possess general office skills, including but not limited to computer/keyboarding, fax machines, typing and/or demonstrated computer proficiency
• Knowledge of medical terminology
• Must possess excellent/effective communication and interpersonal skills
• Organizational skills, attention to detail and follow through a must
• Has the ability to maintain composure when interacting with a wide variety of patients and circumstances
• Highly motivated and willing to contribute skills and ideas for the overall improvement of the Center
• Must be flexible and effective in a fast paced/changing healthcare environment
• Strong knowledge of office equipment, i.e., computer, copier, fax, phone system.
• Understanding of Microsoft Excel