Patient Access & Billing Support Specialist

Catholic Health; Buffalo (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Catholic Health is seeking a Service Representative to manage front-end operations for its centers. You will answer phones, assist patients, and navigate IT systems such as OR manager and Lawson. You will monitor financial aspects of patient accounts, including co-pays and insurance eligibility, while maintaining strong customer service.

The role emphasizes collaboration with the Pharmacy Director and ensures efficient patient flow in a fast-paced healthcare setting.

Qualifications

• High school diploma required; associate degree or medical secretarial coursework preferred.
• Minimum 1 year hospital/medical office experience.
• Strong understanding of front end operations and patient financial interactions.

Responsibilities

• Organize and improve front-end functions for Catholic Health centers.
• Answer telephones and assist patients or route to staff.
• Navigate IT programs including OR manager and Lawson.
• Monitor patient accounts, co-payments, and insurance eligibility.
• Provide high level customer service and refer pharmaceutical reps to Pharmacy Director.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Adaptability

Education

High school diploma

Associates degree or medical secretarial course

Tools

Microsoft Excel

General office equipment

Job description

Catholic Health is seeking a Service Representative to manage front-end operations for its centers. You will answer phones, assist patients, and navigate IT systems such as OR manager and Lawson. You will monitor financial aspects of patient accounts, including co-pays and insurance eligibility, while maintaining strong customer service.

The role emphasizes collaboration with the Pharmacy Director and ensures efficient patient flow in a fast-paced healthcare setting.