Service Representative SCH Orchard Park Oncology

Catholic Health; Buffalo (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Catholic Health is seeking a Service Representative to manage front-end operations for its centers. You will answer phones, assist patients, and navigate IT systems such as OR manager and Lawson. You will monitor financial aspects of patient accounts, including co-pays and insurance eligibility, while maintaining strong customer service.

The role emphasizes collaboration with the Pharmacy Director and ensures efficient patient flow in a fast-paced healthcare setting.

Qualifications

• High school diploma required; associate degree or medical secretarial coursework preferred.
• Minimum 1 year hospital/medical office experience.
• Strong understanding of front end operations and patient financial interactions.

Responsibilities

• Organize and improve front-end functions for Catholic Health centers.
• Answer telephones and assist patients or route to staff.
• Navigate IT programs including OR manager and Lawson.
• Monitor patient accounts, co-payments, and insurance eligibility.
• Provide high level customer service and refer pharmaceutical reps to Pharmacy Director.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Adaptability

Education

High school diploma

Associates degree or medical secretarial course

Tools

Microsoft Excel

General office equipment

Job description

Facility: Sisters of Charity Hospital

Shift: Shift 1

Status: Full Time

FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours: 8:00am to 4:00pm

Summary

The Service Representative is responsible for the organization and efficiency of the front end functions of the centers operated by Catholic Health. The Representative will answer telephones and assists patients directly or refers to appropriate staff. He/she will also navigate several IT programs including OR manager and Lawson. In addition, this position is responsible for financial monitoring of all patient accounts including co-payments, payment arrangements, verification of insurance eligibility, handling questions/concerns regarding patient financial responsibility and high level of customer service. As the front line for Infusion services, this position meets and refers all pharmaceutical manufacturers and specialty pharmacy representatives to the Director of Pharmacy, New Business Development for follow up appointments.

Education

• High school diploma required


• Associates degree or completion of medical secretarial course strongly preferred

Experience

• 1 year experience in hospital/medical office setting

Knowledge, Skills And Ability

• Must possess general office skills, including but not limited to computer/keyboarding, fax machines, typing and/or demonstrated computer proficiency


• Knowledge of medical terminology


• Must possess excellent/effective communication and interpersonal skills


• Organizational skills, attention to detail and follow through a must


• Has the ability to maintain composure when interacting with a wide variety of patients and circumstances


• Highly motivated and willing to contribute skills and ideas for the overall improvement of the Center


• Must be flexible and effective in a fast paced/changing healthcare environment


• Strong knowledge of office equipment, i.e., computer, copier, fax, phone system.


• Understanding of Microsoft Excel