Front Desk & Patient Experience Specialist

Rush University Medical Center; West Palm Beach (FL); In loco; USD 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentorship program

Generous PTO

Medical, Rx, vision and dental plans

Company-matching 401(k) retirement

Descrizione del lavoro

Rush University Medical Center is seeking a Patient Service Specialist to join the West Palm Beach outpatient physical therapy center. You will serve as the first point of contact, greeting patients and guiding them through their visit, while also handling front desk duties and essential administrative tasks.

You will schedule appointments, coordinate with insurance providers, and assist with co-pays and verifications to ensure smooth operations and a positive patient experience.

Competenze

• High School Diploma or GED required.
• Minimum 1 year of medical office experience.
• Front desk experience preferred.
• Bilingual abilities and insurance verification experience a plus.

Mansioni

• Greet and register patients and provide information about visit expectations and next appointment.
• Schedule patient appointments in person and via phone.
• Maintain communication with attorneys' offices, insurance companies, translation services, operational leaders, and the business development team.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Conoscenze

Medical office experience

Front desk experience

Bilingual

Insurance verification

Formazione

High School Diploma or GED

Descrizione del lavoro

Rush University Medical Center is seeking a Patient Service Specialist to join the West Palm Beach outpatient physical therapy center. You will serve as the first point of contact, greeting patients and guiding them through their visit, while also handling front desk duties and essential administrative tasks.

You will schedule appointments, coordinate with insurance providers, and assist with co-pays and verifications to ensure smooth operations and a positive patient experience.