Patient Service Specialist- Walk in Care- Full Time

Guthrie; Wellsboro (Tioga County); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer 
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Career development and advancement

Tuition assistance programs

Employee wellness and support

Job summary

Guthrie Wellsboro Walk-In Care seeks a dedicated Patient Service Specialist to support front-desk operations, welcome patients, coordinate visits, and ensure accurate patient information for a fast-paced medical practice.

You will interact with patients of all ages, assisting with registrations, scheduling, and insurance processes while upholding Guthrie's Service Excellence Standards and HIPAA protections.

Qualifications

• High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
• Minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred.

Responsibilities

• Greet every patient in a courteous, professional, and timely manner.
• Answer telephones and route calls, scheduling and maintaining patient appointments electronically.
• Register patients and verify/correct demographic and insurance information.
• Verify eligibility for major insurance carriers and complete forms/referrals as needed.
• Inform, quote, and collect copayments, deductibles, deposits, or unpaid balances at registration.
• Handle daily cash-out and balance according to policy.
• Coordinate communication between patients, clinicians, and staff; keep patients informed of delays.
• Maintain HIPAA-compliant confidentiality and participate in quality initiatives.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School diploma/GED

Medical Office Assistant program

Tools

Medical office software

Job description

Patient Service Specialist – Walk-in- care (Full-Time)

Deliver Exceptional Patient Experiences at the Front Door of Care

Walk in Care is seeking a Full‑ Time Patient Service Specialist to join our dedicated team serving Wellsboro,PA

This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization.

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast‑paced medical practice.

Your Workday:

Full-time position Typical hours:
rotating 7-7 when schedule during the week and 7-1 on the weekends scheduled to work

What You’ll Receive:

• Competitive compensation
• Comprehensive health coverage
• Immediate PTO accrual
• Retirement plan with employer contributions
• Career development and advancement opportunities
• Tuition assistance programs
• Employee wellness and support resource

Recognized Excellence:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 – Forbes

Walk in Care- Wellsboro

Guthrie Wellsboro Walk-In Care helps patients with acute, non-emergency healthcare needs when they cannot get into their primary care provider's office. As a PSS, you play an important role in welcoming patients, coordinating visits, and helping them access care when they need it most.

Wellsboro Walk-In Care serves infants, children, adolescents, adults, and older adults. As a PSS, you'll interact with patients and families across every stage of life, making your role both meaningful and rewarding.

Position Summary:

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‑motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert:

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience:

Demonstrated customer service commitment in a fast‑paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Essential Functions:

1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‑certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‑out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‑paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.

Other Duties:

1. Other duties as assigned.