Front Desk Patient Experience Specialist

Scripps Health; Solana Beach (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Scripps Health in Solana Beach is seeking a Patient Service Representative for our Check In/Check Out team at the Coastal Medical Center. This full-time role supports front-line patient experiences by gathering information for accurate registration, scheduling, and point-of-service payments.

You will verify demographics and insurance, handle referrals and authorizations, and contribute to end-of-day reporting and payment reconciliation, while delivering courteous service to patients and

Responsibilities

• Interacting with patients and providers to gather information for accurate registration. Assigning Medical Record Number, appointment scheduling, and check-out functions.
• Responding to customer billing and payment inquiries.
• Effectively managing the check in or check out process, including identification verification, demographic and insurance verification, and end-of-day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or by phone and entering insurance information.
• Initiating and validating referrals/authorizations.
• Providing proactive customer service and escalating to leadership when needed to resolve concerns.

Job description

Scripps Health in Solana Beach is seeking a Patient Service Representative for our Check In/Check Out team at the Coastal Medical Center. This full-time role supports front-line patient experiences by gathering information for accurate registration, scheduling, and point-of-service payments.

You will verify demographics and insurance, handle referrals and authorizations, and contribute to end-of-day reporting and payment reconciliation, while delivering courteous service to patients and