Patient Service Representative - Check In / Check Out - Solana Beach

Scripps Health; Solana Beach (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Scripps Health in Solana Beach is seeking a Patient Service Representative for our Check In/Check Out team at the Coastal Medical Center. This full-time role supports front-line patient experiences by gathering information for accurate registration, scheduling, and point-of-service payments.

You will verify demographics and insurance, handle referrals and authorizations, and contribute to end-of-day reporting and payment reconciliation, while delivering courteous service to patients and

Responsibilities

• Interacting with patients and providers to gather information for accurate registration. Assigning Medical Record Number, appointment scheduling, and check-out functions.
• Responding to customer billing and payment inquiries.
• Effectively managing the check in or check out process, including identification verification, demographic and insurance verification, and end-of-day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or by phone and entering insurance information.
• Initiating and validating referrals/authorizations.
• Providing proactive customer service and escalating to leadership when needed to resolve concerns.

Job description

This is aFull-Time position (80 hours per pay period) with a Monday - Friday, 8AM-5PM schedule, located at our Scripps Coastal Medical Center in Solana Beach. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Coastal Medical Center Solana Beach as a Patient Service Representative in the Check In/Check Out department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.