Patient Service Specialist – Family Practice

Scripps Health; Carlsbad (CA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Career development

Retirement options

Job summary

Scripps Coastal Medical Center Carlsbad is seeking a Patient Service Representative for the Family Practice department. This full-time role (80 hours per pay period) follows a Monday–Friday 8:00 a.m.–5:00 p.m.

schedule with occasional Saturdays, serving on the front line for patient experience and accurate registration. You will handle registration, scheduling, check-in/out processes, insurance verification, and referrals, aiming to provide courteous, efficient service and ensure proper

Responsibilities

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquiries.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Job description

Scripps Coastal Medical Center Carlsbad is seeking a Patient Service Representative for the Family Practice department. This full-time role (80 hours per pay period) follows a Monday–Friday 8:00 a.m.–5:00 p.m.

schedule with occasional Saturdays, serving on the front line for patient experience and accurate registration. You will handle registration, scheduling, check-in/out processes, insurance verification, and referrals, aiming to provide courteous, efficient service and ensure proper