Front Desk & Patient Experience Specialist

Advocate Health; Shelby (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Advocate Health in Shelby, NC seeks a patient-focused front desk professional to support registration, scheduling, and insurance verification. You will interact with patients and families with empathy, manage cash and billing tasks, and promote front-end technology use to streamline visits.

The role requires strong interpersonal skills, accuracy, and the ability to work both independently and as part of a team in a busy clinical setting.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and interact with patients and families in sensitive situations.
• Demonstrate critical thinking and decisive judgment in a fast-paced environment.
• Manage patient registration, insurance verification, scheduling, collection, and cash receipting with accuracy.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing details.
• Assist billing functions and ensure compliance with healthcare regulations.
• Monitor inventory of medications and emergency supplies as required.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Shelby, NC seeks a patient-focused front desk professional to support registration, scheduling, and insurance verification. You will interact with patients and families with empathy, manage cash and billing tasks, and promote front-end technology use to streamline visits.

The role requires strong interpersonal skills, accuracy, and the ability to work both independently and as part of a team in a busy clinical setting.