Compassionate Patient Services Specialist

Advocate Health; Charlotte (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

Advocate Health in Charlotte, NC is seeking a patient-focused front desk specialist to welcome visitors, verify insurance, schedule appointments and handle registration. You will enter confidential data and support billing teams while delivering courteous, accurate service in a fast-paced environment.

This role requires a High School Diploma or GED, basic computer skills and a background in customer service or medical records software.

Qualifications

• High School Diploma or GED required.
• Basic computer skills required.
• Customer relations experience preferred.

Responsibilities

• Exemplify caring customer service to create a positive patient experience.
• Use excellent interpersonal skills with patients and families in sensitive situations.
• Uses critical thinking and decisive judgment in hectic environments; works on a team or solo.
• Manages patient registration, insurance verification, scheduling, billing and cash handling.
• Encourages use of front-end technology during registration.
• Enter and maintain confidential patient data, insurance and billing information.
• Demonstrates knowledge of emergency codes and healthcare regulations.
• Monitors inventory and stocks medications, narcotics and emergency supplies.

Skills

Interpersonal skills

Critical thinking

Teamwork

Customer service

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Charlotte, NC is seeking a patient-focused front desk specialist to welcome visitors, verify insurance, schedule appointments and handle registration. You will enter confidential data and support billing teams while delivering courteous, accurate service in a fast-paced environment.

This role requires a High School Diploma or GED, basic computer skills and a background in customer service or medical records software.