Patient Service Rep - Resource Pool

Mercy; Oklahoma City (OK); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Oklahoma City seeks a Patient Service Representative to join the Primary Care Resource Pool. This full-time role travels among OKC metro clinic locations, greeting patients, checking them in, scheduling appointments, and supporting front desk operations to ensure a smooth patient experience.

The PSR handles phone duties, Epic chart creation, RightFax workflow, maintains infection control in the reception area, and keeps EHR and chart accuracy up to date, with opportunities for growth

Qualifications

• Education: High school diploma or equivalent required.
• Experience: None required. One year of applicable medical office experience preferred.

Responsibilities

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment (computer, scanner, credit card machine, copier/fax, calculator, postage or fax machine).
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Maintains EHR and chart accuracy.

Skills

Customer service

Front desk operations

Communication

Multitasking

Education

High school diploma or equivalent

Tools

EPIC

RightFax

Job description

Find your calling at Mercy!

Monday-Friday 8am-5pm

This position is part of our Primary Care Resource Pool, meaning the person hired for this role will be expected to travel to various Primary Care clinic locations in/around the OKC metro area.

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Maintains EHR and chart accuracy.

Position Details

Patient Service Rep - Resource Pool

Full-time, 40 hours per week

Monday-Friday 8am-5pm

This position is part of our Primary Care Resource Pool, meaning the person hired for this role will be expected to travel to various Primary Care clinic locations in/around the OKC metro area.

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Maintains EHR and chart accuracy.

Qualifications

Education: High school diploma or equivalent required.

Experience: None required. One year of applicable medical office experience preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.