Healthcare Front Desk Specialist — Patient Care

Texas Regional Physicians; Houston (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Texas Regional Physicians is seeking a dependable Front Desk Representative to be the first point of contact for patients in our Houston-area clinic. The role involves greeting patients, verifying demographics and insurance, collecting payments, and coordinating scheduling and referrals.

The ideal candidate has medical front desk experience, strong customer service skills, and the ability to multitask in a fast-paced environment while maintaining HIPAA compliance.

Qualifications

• Medical front desk experience preferred.
• Strong customer service and communication skills.
• Detail-oriented and able to work in a fast-paced environment.
• Comfortable handling financial transactions.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet and check in patients in a professional and welcoming manner.
• Verify and update patient demographics and insurance information.
• Maintain accurate patient records in compliance with HIPAA regulations.
• Collect copays, coinsurance, and deductibles; balance daily deposits.
• Schedule walk-in patients with physician orders; assist scheduling teams.
• Support providers and patient needs; keep lobby area professional.

Skills

Customer service

Bilingual English/Spanish

Multitasking

HIPAA compliant

Tools

EMR software

Job description

Texas Regional Physicians is seeking a dependable Front Desk Representative to be the first point of contact for patients in our Houston-area clinic. The role involves greeting patients, verifying demographics and insurance, collecting payments, and coordinating scheduling and referrals.

The ideal candidate has medical front desk experience, strong customer service skills, and the ability to multitask in a fast-paced environment while maintaining HIPAA compliance.