Patient Reception Specialist - Park Bend

HARBOR HEALTH; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

Job summary

Harbor Health in Austin, TX is hiring Patient Reception Specialists to be the friendly face of our clinics. You will welcome members, collect information, validate demographics and insurance, and schedule visits to ensure a seamless patient experience.

As part of our care team, you will support a member-centered experience aligned with our payvider model, providing exceptional service and clear communication every step of the patient journey.

Qualifications

• High school diploma or equivalent required.
• Proficiency in medical terminology and insurance practices.
• Proficient in Google Suite and practice EMR systems.
• Strong arithmetic for balance and cash handling.
• Knowledge of CPT and ICD-10 coding.
• Excellent customer service and communication skills.
• Ability to work well in a team and maintain confidentiality.

Responsibilities

• Greet patients and visitors professionally and warmly.
• Prepare patients for appointments and share necessary information.
• Explain services and scheduling details to patients.
• Communicate delays and assist with patient comfort as needed.
• Keep reception and waiting areas clean and organized.
• Obtain insurance cards, licenses, authorizations, and referrals; save in EMR.
• Perform demographic and insurance validation; explain privacy policies.
• Schedule appointments and follow-ups per policies.
• Collect co-pays and balances at check-in and batch processing daily.
• Perform other duties as assigned.

Skills

Medical terminology

Insurance practices

Google Suite

EMR systems

CPT & ICD-10 coding

Customer service

Verbal & written communication

Teamwork

Confidentiality

Education

High School Diploma or equivalent

Tools

Google Suite

Practice EMR systems

Job description

• Job Category Healthcare, Primary Care, Front Desk
• Industry Receptionist, Front Desk, Patient Reception
• Employee Type Non-Exempt - FT

Contact information

• Phone [phone]
• Email [e-mail]

Description

Harbor Health

POSITION OVERVIEW

Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As the face of our clinics, you will be responsible for providing exceptional patient support and communication, welcoming members, and facilitating a seamless experience that builds satisfaction, trust, and organizational loyalty. You will work collaboratively with our care team to deliver a member-centered experience that aligns with our mission of transforming healthcare through our payvider model.

POSITION DUTIES & RESPONSIBILITIES

Member Experience & Communication

Greet all patients and visitors in a professional and welcoming manner

Prepare patients for their appointments and inform them of relevant and required information for their visit

Provide clear communication to members around the services they are scheduled to receive

Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise

Keep the reception and patient waiting areas clean and organized

Administrative & Documentation

Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR

Perform demographic and insurance validation and inform patients of privacy policies and procedures

Schedule patient appointments and follow-up appointments per established policies and procedures

Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily

Other duties as assigned

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required

High School Diploma or equivalent

Proficiency in medical terminology and insurance practices

Proficient in the use of computer programs and applications including Google Suite and practice EMR systems

Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately

Knowledge of CPT and ICD-10 coding

Excellent customer service skills with a positive, proactive service attitude

Effective professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds

Ability to work effectively as a team member while functioning independently with sound judgment

Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred

Experience in primary care, family practice, internal medicine, urgent care, or emergency room settings

Current BLS Certification for healthcare providers

WHAT WE OFFER

Competitive salary and incentives

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

COMPANY OVERVIEW

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.