Front Desk & Patient Experience Coordinator

Optimal You Wellness Center; Saint Augustine (FL); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Part-time hours

Growth opportunities

Career path

Mission-driven

Job summary

Optimal You Wellness in Saint Augustine, FL is seeking a friendly Front Desk and Patient Experience Coordinator for an entry-level, part-time role. You will greet patients, schedule appointments, assist with check-in/out, and support daily office workflow.

This hands-on position includes hands-on training with opportunities to grow into full-time leadership as the practice expands, including pathways to operations, patient care coordination, or marketing roles.

Qualifications

• High school diploma or equivalent is required.
• Customer service/administrative/healthcare experience is a plus but not required.
• Comfortable using computers and learning new software.
• Strong communication and organizational skills are essential.
• Reliable transportation is required.
• Occasional involvement in community events outside regular hours.

Responsibilities

• Greet patients and create a welcoming first impression.
• Schedule appointments and manage provider calendars.
• Assist with patient check-in, check-out, and office workflow.
• Maintain accurate patient records and documentation.
• Coordinate lab testing and patient communications.
• Answer phones, texts, and emails professionally and promptly.

Skills

Customer service

Organizational skills

Communication

Social media basics

Education

High school diploma or equivalent

Job description

Build Your Career While Making a Difference

At Optimal You Wellness, we believe healthcare should focus on identifying and addressing the root cause, not just treating symptoms. Through functional medicine, chiropractic care, nutrition, and personalized wellness plans, we help our patients achieve lasting health.

We're looking for a motivated, organized, and outgoing Front Desk and Patient Experience Coordinator to join our growing team. This is an entry-level, part-time position designed for someone who wants to build a long-term career in healthcare. You'll receive hands-on training and have opportunities to grow into full-time leadership and management roles as our practice continues to expand.

Clinical & Administrative Operations

• Welcome patients and create an exceptional first impression.
• Schedule appointments and manage provider calendars.
• Assist with patient check-in, check-out, and office workflow.
• Maintain accurate patient records and documentation.
• Coordinate specialty lab testing and patient communications.
• Answer phones, texts, and emails professionally and promptly.
• Keep the office organized, stocked, and running efficiently.
• Support providers and staff with day-to-day clinical operations.
• Identify ways to improve systems and workflow.

Community Outreach & Marketing

• Represent Optimal You Wellness at health fairs, networking events, community workshops, and local events.
• Help coordinate outreach initiatives and patient appreciation events.
• Build relationships with local businesses and community organizations.
• Promote the practice within the community and help increase brand awareness.

Social Media & Content Support

• Capture photos and videos around the office and at community events.
• Assist with creating engaging content for Instagram, Facebook, and other social media platforms.
• Help maintain a consistent online presence aligned with our mission and values.
• Brainstorm creative ideas for educational and promotional content.

Who You Are

• Friendly, energetic, and compassionate.
• Organized with strong attention to detail.
• A self-starter who enjoys learning and taking initiative.
• Comfortable interacting with patients and the public.
• Interested in healthcare, wellness, marketing, or business operations.
• Creative and comfortable using social media.
• Dependable, professional, and eager to grow.

Qualifications

• High school diploma or equivalent required.
• Customer service, administrative, hospitality, marketing, or healthcare experience is a plus but not required.
• Comfortable using computers and learning new software.
• Strong communication and organizational skills.
• Reliable transportation.
• Willing to occasionally assist with community events outside of regular office hours.

Compensation & Growth

• Starting Pay: $20-$22 per hour
• Part-time Position - MWTH to start, with potential to become full time as the practice grows.
• Opportunity to increase responsibilities and compensation based on performance.
• Potential to transition into a full-time role as the practice continues to grow.
• Clear career path into operations, patient care coordination, marketing, or practice management.

Why Join Optimal You Wellness

• Be part of a mission-driven practice focused on changing lives.
• Gain experience in healthcare operations, functional medicine, marketing, and patient care.
• Work in a positive, supportive, and collaborative environment.
• Enjoy meaningful work where every day is different and every team member makes an impact.
• Grow with a rapidly expanding wellness practice that values initiative and professional development.