Patient Services Marketing Coordinator

Charlotte Family Chiropractic PLLC; Charlotte (NC); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Professional development training

Health Reimbursement Plan

Employee discounts

Wellness resources

Performance bonuses

Job summary

Charlotte Family Chiropractic PLLC in Charlotte is seeking a Patient Services & Marketing Coordinator to be a vital part of our health transformation mission. You will manage patient interactions, respond to leads, and support marketing efforts while fostering community relationships.

The ideal candidate has experience in a customer-facing or sales role, strong communication skills, and a passion for holistic health. A competitive pay range of $19-$23 per hour is offered along with ongoing training and growth opportunities.

Qualifications

• 1+ years in a patient-facing or sales role, preferably in healthcare.
• Proven ability to convert leads into clients.
• Highly organized and goal-driven.

Responsibilities

• Manage patient schedules, appointments, and serve as the primary contact.
• Respond to inbound leads and generate new patient inquiries.
• Maintain accurate patient records and monitor performance metrics.

Skills

Customer success

Sales conversion

Strong communication

Relationship building

Job description

Benefits:

• Professional development training
• Health Reimbursement Plan
• Employee discounts
• Training & development
• Wellness resources
• Bonus based on performance

Patient Services & Marketing Coordinator

In search of an individual looking for more than just a JOB. The heart of the practice is to see people restored to health. We work really hard, and to see the transformation on the other side of that hard work is so rewarding. Taking care of whole families and raising healthy generations are our driving motivations. In this role you’ll be the first point of contact for patients and a key driver of practice growth.

What we do:

Our office is a Max Living Health Center on a mission to transform health in our community. We do this through five different principles or pillars of health: chiropractic care, empowered mindset, life giving nutrition, exercise, and minimizing toxin exposure.

Key Responsibilities:

Patient Experience & Coordination

• Know EVERY patient’s name. We know our patients’ names because they are in our family
• Answering phones & managing patient schedules/appointments
• Knowing patient scripts—for phone calls, payment collection, etc
• Serve as the primary contact for new patients via phone, text, email, and in-person interactions
• Guide patients through services, treatment plans, and financial options

Marketing & Lead Conversion

• Respond quickly and effectively to inbound leads (web, social media, referrals, campaigns)
• Nurture prospective patients through consistent follow-up and relationship building
• Track and manage leads using CRM systems
• Engage in new patient generation through marketing at community events
• Convert inquiries into booked appointments and treatment plans
• Meet or exceed monthly conversion and revenue targets

Administrative & Operational Support

• Maintain accurate patient records and documentation
• Monitor key performance metrics (conversion rates, no-shows, retention)
• Support office operations to ensure efficiency and organization

Qualifications

• 1+ years in a patient-facing, sales, or customer success role (healthcare, wellness, aesthetics, or similar preferred)
• Proven ability to convert leads into paying clients/customers
• Strong communication, persuasion, and relationship-building skills
• Highly organized, goal-driven, and performance-oriented

Compensation & Benefits

• Competitive base pay + performance-based bonuses/commissions
• Health benefits, PTO, and growth opportunities
• Ongoing training in sales, marketing, and patient experience

Position Requirements

This position is hourly for 35-40 hours a week (some weeks with workshops and events will be more)

Monday & Wednesday 7:00am-1:30pm, 2:30pm-6:45pm

Tuesday 2:30pm-8:30pm Thursday 2:30pm-6:45pm Friday 7:00am-1:30pm

Some weekend availability to work large events/festivals around town to serve the community (2x a month)

Some weekend travel for training seminars and personal growth & development (3-4 times a year and they’re SUPER awesome)

Compensation is $19-23

HOW TO APPLY:

1. Email resume applyingcfc@ gmail.com
2. Complete DISC assessment https://www.tonyrobbins.com/disc download/email results to applyingcfc@ gmail.com
3. Create a 2 – 3-minute video of who you are, what you are passionate about, why you'd like to join our team, why you are interested in holistic health and what you think you can bring to the table. (If the file is too large you can upload the video to YouTube and email a YouTube link to applyingcfc@ gmail.com)