Front Desk & Patient Experience Coordinator

Southern Sports Medicine Partners; Naples (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) plan with match

Job summary

PartnerCare, an affiliate of Jaffe Sports Medicine, seeks a Front Desk Coordinator to join our Naples area team. The role focuses on delivering high-quality patient experiences, managing the reception area, and coordinating patient information and appointments across our clinics.

Ideal candidates have an Associate degree related to therapy, valid licensure, and BLS/ACLS certification. Training is available for the right candidate with a patient‑centered approach.

Qualifications

• Associates Degree in Physical Therapy from an accredited institution.
• Current active and unrestricted State License.
• Basic Life Support/Advanced Cardiac Life Support certification.
• Experienced preferred, but new graduates are welcome to apply.

Responsibilities

• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community.
• Greeting patients.
• Collecting patient information.
• Verifying patient insurance.
• Maintaining patient accounts and records.
• Responsible for scheduling new patient appointments and follow up appointments.
• Oversees the reception area to ensure effective telephone and mail communications.
• Upholding PartnerCare’s core values of Compassion, Excellence, Integrity, Teamwork, Accountability and Growth Mindset.

Skills

Customer service

Front desk

Scheduling

Insurance verification

Education

Associates Degree in Physical Therapy

Job description

PartnerCare, an affiliate of Jaffe Sports Medicine, seeks a Front Desk Coordinator to join our Naples area team. The role focuses on delivering high-quality patient experiences, managing the reception area, and coordinating patient information and appointments across our clinics.

Ideal candidates have an Associate degree related to therapy, valid licensure, and BLS/ACLS certification. Training is available for the right candidate with a patient‑centered approach.