Front Desk Coordinator (10719)

Southern Sports Medicine Partners; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)-match

Life/disability insurance

Job summary

Jaffe Sports Medicine, located in Naples, FL, is seeking a Front Desk Coordinator to serve as the face of the practice and manage front desk operations. You will greet patients, verify insurance, collect information, and coordinate scheduling while supporting a welcoming and efficient patient experience.

The role requires excellent customer service, strong communication, and a professional demeanor. A valid license and life‑support certifications are preferred; new graduates are welcome to apply.

Qualifications

• Associate’s Degree in Physical Therapy from an accredited university or technical institution.
• Current active and unrestricted State License.
• Basic Life Support/Advanced Cardiac Life Support certification.
• Experience preferred, but new graduates are welcome to apply.

Responsibilities

• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community.
• Greets patients and collects patient information.
• Verifies patient insurance and maintains patient accounts and records.
• Schedules new patient appointments and follow‑ups.
• Oversees the reception area to maintain a professional image and effective communications.
• Upholds PartnerCare’s core values of Compassion, Excellence, Integrity, Teamwork, Accountability, and Growth Mindset.

Skills

Customer service

Communication

Professionalism

Education

Associate’s Degree in Physical Therapy

State license

Job description

Job Location: JSM North Naples - Naples, FL 34109. Travel Percentage: None. Job Category: Health Care.

About the Practice

Jaffe Sports Medicine (JSM), founded in 1995, is a medical practice with board-certified physicians in Interventional Pain Management, Physical Medicine and Rehabilitation, and Orthopedic Surgery, and a team of licensed Physical Therapists. Our practice blends rehabilitation medicine, pain specialists, and therapeutic services all under one roof. Conveniently located clinics in Downtown Naples, North Naples, and Cape Coral, JSM delivers expedited care, allowing quick evaluations and recovery strategies, without long wait times.

Jaffe Sports Medicine is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across more than 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients pain and help them live their best lives possible.

Front Desk Coordinator

The Front Desk Coordinator is on the front line and the face of our practice. They are our ambassadors and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and assists on projects and any additional administrative support necessary for the practice.

Tasks and Responsibilities

• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community.
• Greets patients.
• Collects patient information.
• Verifies patient insurance.
• Maintains patient accounts and records.
• Is responsible for scheduling new patient appointments and follow-up appointments.
• Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain a professional image.
• Upholds PartnerCare’s core values of Compassion, Excellence, Integrity, Teamwork, Accountability, and Growth Mindset.

Educational & Licensing Requirements

• Associate’s Degree in Physical Therapy from an accredited university or technical institution.
• Current active and unrestricted State License.
• Basic Life Support/Advanced Cardiac Life Support certification.
• Experience preferred, but new graduates are welcome to apply.

Compensation & Benefits

PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k)-match, life/disability insurance), and more.

Equal Opportunity Statement

PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.