Patient Experience Front Desk Coordinator

CoreLife Healthcare; Huntersville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CoreLife Healthcare is seeking a Front Desk Coordinator to provide high-level patient service as the main contact for pre- and post-service needs in a medical office. Responsibilities include greeting patients, scheduling appointments, processing paperwork, and assisting in clinical operations to enhance patient experience.

The role requires at least 1 year of front office experience, knowledge of medical terminology, and familiarity with medical insurance. CPR certification is preferred.

Qualifications

• At least 1 year of medical front office experience is a strong plus.
• Knowledge of medical terminology.
• Familiarity with medical insurance.
• A passion for health and helping others.
• A positive attitude.

Responsibilities

• Patient consults.
• Manage the check-in and check-out process.
• Collect payments and balances on patient accounts; handle medical insurance.
• Schedule appointments, ensuring accurate paperwork and procedures.
• Answer phones in a timely and professional manner.
• Keep the reception area neat, stocked, and organized as required.
• Help to prepare documents and charts for the day.
• Clean and maintain the overall appearance of the office.
• Coordinate patient referrals
• Assist in clinical operations to facilitate optimum patient experience, including (but not limited to) weighing patients and setting up Resting Metabolic Rate testing.

Skills

Critical thinking

Customer service

Decision making

Problem solving

Collaboration

Interpersonal skills

Communication

Job description

CoreLife Healthcare is seeking a Front Desk Coordinator to provide high-level patient service as the main contact for pre- and post-service needs in a medical office. Responsibilities include greeting patients, scheduling appointments, processing paperwork, and assisting in clinical operations to enhance patient experience.

The role requires at least 1 year of front office experience, knowledge of medical terminology, and familiarity with medical insurance. CPR certification is preferred.