Front Desk & Patient Experience Coordinator

Smile Doctors; Grand Rapids (MI); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical, dental, vision and life insur

Short and long-term disability

401(k) plan

Paid time off and holidays

Discounts on braces and clear aligners

Résumé du poste

Smile Doctors seeks a Front Desk Coordinator I in Grand Rapids, MI to warmly greet patients, verify insurance, manage check-in, schedule appointments, and handle payments. You’ll coordinate communications, route calls, and support clinicians with arrival readiness.

The role includes updating patient charts, printing reminders, and assisting with marketing initiatives to engage families and strengthen community ties. A positive, team-oriented attitude is essential.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.
• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Responsabilités

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Connaissances

Communicate effectively verbally and?

Listen and understand information verb

Formation

High School Diploma or equivalent

Description du poste

Smile Doctors seeks a Front Desk Coordinator I in Grand Rapids, MI to warmly greet patients, verify insurance, manage check-in, schedule appointments, and handle payments. You’ll coordinate communications, route calls, and support clinicians with arrival readiness.

The role includes updating patient charts, printing reminders, and assisting with marketing initiatives to engage families and strengthen community ties. A positive, team-oriented attitude is essential.