Patient Experience Coordinator – Front Desk (Mental Health)

Mindpath Health Medical Group; Raleigh (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

EAP

Life insurance

Long-term disability insurance

401(k) with employer match

Paid time off

Paid parental leave

Job summary

Mindpath Health in Raleigh, NC is hiring a Front Office Coordinator to support clinicians and patients at the front desk. You will deliver a welcoming patient experience, manage scheduling, collect payments, and handle demographic and insurance information in a patient-centered environment.

The role is full-time, onsite in Raleigh, with a 40-hour work week, Monday–Friday. The position emphasizes confidentiality, teamwork, and efficient operations within Mindpath Health’s care standards.

Qualifications

• EMR/EHR experience required.
• High school diploma or equivalent.
• 2+ years in clerical/administrative/front office coordination.
• 1+ year of customer service, preferably healthcare.
• Proficiency with Microsoft Office and data entry.
• Strong interpersonal and communication skills.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone.
• Schedule appointments; triage and route calls; communicate patient needs to clinical staff promptly.
• Collect co-pays and outstanding balances; explain paperwork and ensure forms are completed.
• Collect, verify, and update patient demographic and insurance information.
• Assist patients with understanding Mindpath Health policies, procedures, and services.
• Maintain patient privacy and confidentiality; escalate when needed.
• Support clinicians by managing arrivals, scheduling changes, and admin tasks.
• Collaborate with front office staff and leadership to improve daily operations.

Skills

EMR/EHR experience

Microsoft Office

Customer service

Data entry

Multiline phone systems

Organizational skills

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Excel

Microsoft Word

Outlook

Job description

Mindpath Health in Raleigh, NC is hiring a Front Office Coordinator to support clinicians and patients at the front desk. You will deliver a welcoming patient experience, manage scheduling, collect payments, and handle demographic and insurance information in a patient-centered environment.

The role is full-time, onsite in Raleigh, with a 40-hour work week, Monday–Friday. The position emphasizes confidentiality, teamwork, and efficient operations within Mindpath Health’s care standards.