Front Desk & Patient Experience Coordinator

Smile Doctors Affiliate; Baraboo (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life保险

Job summary

Smile Doctors Affiliate is seeking a Front Desk Coordinator I to join our growing team in Baraboo, WI. You will greet patients, verify information, answer calls, and manage check-in processes with a warm, professional demeanor.

Responsibilities include scheduling, updating charts, handling payments, and coordinating with clinicians. A strong communicator with one year of admin experience is preferred; HS diploma required. Bilingual skills are a plus.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.
• Strong written and verbal communication skills.

Responsibilities

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Skills

Communication

Listening

Bilingual

Education

High School Diploma

Job description

Smile Doctors Affiliate is seeking a Front Desk Coordinator I to join our growing team in Baraboo, WI. You will greet patients, verify information, answer calls, and manage check-in processes with a warm, professional demeanor.

Responsibilities include scheduling, updating charts, handling payments, and coordinating with clinicians. A strong communicator with one year of admin experience is preferred; HS diploma required. Bilingual skills are a plus.