Front Desk Coordinator I

Smile Doctors; Baraboo (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, and life insurance

Short and long-term disability coverage

401(k) plan

Two weeks paid time off in your first year

Discounts on braces and clear aligners

Job summary

A leading orthodontic support organization is seeking a Front Desk Coordinator I in Baraboo, Wisconsin. The role involves greeting customers, managing appointments, and providing valuable information to visitors. Ideal candidates should possess effective communication skills, a basic understanding of Microsoft Office, and the ability to build rapport with patients. They offer competitive benefits, including medical, dental, and a 401(k) plan, along with two weeks paid time off in the first year.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• Basic knowledge of Microsoft Office.

Responsibilities

• Greets and receives customers, determining nature of visit.
• Welcomes visitors and provides information about clinic features.
• Answers, screens, and routes incoming calls.

Skills

Effective communication

Listening skills

Microsoft Office knowledge

Building rapport with patients

Interpersonal relationship maintenance

Job description

Front Desk Coordinator I

The vision of Smile Doctors is our people‑first culture which creates an environment of passionate, caring team members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every team member the opportunity to be a part of something bigger.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team members.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks‑in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills & Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• Basic knowledge of Microsoft Office.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.

Perks

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long‑term disability coverage.
• 401(k) plan.
• Two weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

About Smile Doctors

As the nation’s leading orthodontic support organization, Smile Doctors partners with local orthodontic practices to offer world‑class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people‑first culture and cultivate a fun, encouraging environment.

Equal Opportunity Employment

Smile Doctors and all our affiliating practices are proud to be an equal‑opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

Seniority level: Entry level. Employment type: Full‑time. Job function: Administrative. Industries: Hospitals and Health Care.