Front Desk & Patient Experience Coordinator

Camas Health Recovery Center; Airway Heights (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short/Long-term Disability

Employee Assistance Program (EAP)

Paid Vacation & Sick Leave

Paid Holidays

401(k) Retirement Plan

Job summary

Camas Health Recovery Center seeks a Patient Service Representative to greet clients, manage the front desk, and support scheduling and records in Airway Heights, WA. You will work under the Front Office Supervisor, handling multi-line phones, patient flow, and basic administrative duties.

The role emphasizes HIPAA compliance, compassionate patient interaction, and collaboration with clinic staff to deliver accessible addiction treatment services while supporting a respectful, efficient patient

Qualifications

• Minimum high school diploma required; associate degree preferred.
• At least two years in front desk reception or customer service, healthcare setting preferred.
• Experience with opioid treatment or tribal employment considerations is a plus.

Responsibilities

• Greet clients and visitors; manage front desk operations.
• Answer multi-line phone system and page providers/counselors.
• Maintain patient flow and facilitate appointments using EMR.
• Collect patient fees and assist with scheduling reminders.
• Ensure HIPAA compliance in all front-desk activities.
• Maintain welcoming waiting areas and assist with mail and forms.

Skills

Customer Service

Reception

HIPAA Compliance

Microsoft Office

EMR Systems

Education

High School Diploma or Equivalent

Associate degree or higher preferred

Tools

EMR System

Phone System

Job description

Camas Health Recovery Center seeks a Patient Service Representative to greet clients, manage the front desk, and support scheduling and records in Airway Heights, WA. You will work under the Front Office Supervisor, handling multi-line phones, patient flow, and basic administrative duties.

The role emphasizes HIPAA compliance, compassionate patient interaction, and collaboration with clinic staff to deliver accessible addiction treatment services while supporting a respectful, efficient patient