Patient Services Coordinator

Nisqually Generations Healing Center; Olympia (WA); Presencial; USD 32.000 - 34.000; Tempo integral

Resumo da vaga

Nisqually Generations Healing Center in Washington state is seeking a Patient Service Representative I to join the front desk and clinic operations team. You will greet patients, manage check-in/out, schedule appointments across departments, verify insurance, and maintain accurate records in the EHR system with discretion and empathy.

Ideal candidates hold a high school diploma or GED, have 2+ years in medical office settings, and demonstrate strong confidentiality and communication skills.

Qualificações

• High school diploma or GED required.
• 2+ years of medical/clinical or behavioral health office experience.
• Valid Washington State driver’s license and clean driving record.
• Pre-employment drug screen and criminal background check required.
• Ability to work with vulnerable populations.

Responsabilidades

• Welcoming patients and providing excellent customer service with professionalism and empathy.
• Facilitating patient check-in and check-out procedures.
• Coordinating patient appointment scheduling across departments.
• Verifying insurance coverage and updating patient demographics.
• Assisting patients with insurance enrollment as applicable.
• Answering phone calls, routing messages, and responding to routine inquiries.
• Preparing accurate and confidential records in the EHR system.
• Supporting patients through intake and treatment with sensitivity and discretion.
• Ensuring compliance with confidentiality (HIPAA, 42 CFR Part 2).
• Collaborating with clinical and administrative staff to support coordinated care.
• Performing general office tasks such as filing, data entry, and document preparation.
• Cross-training to assist staff with other duties as needed.
• Perform other duties as assigned.

Conhecimentos

HIPAA knowledge

PHI knowledge

EHR experience

Customer service

Multitasking

Data entry

Formação

High School Diploma or GED

College coursework in business/admin

Ferramentas

EHR software

Microsoft Windows

Descrição da vaga

Nisqually Generations Healing Center in Washington state is seeking a Patient Service Representative I to join the front desk and clinic operations team. You will greet patients, manage check-in/out, schedule appointments across departments, verify insurance, and maintain accurate records in the EHR system with discretion and empathy.

Ideal candidates hold a high school diploma or GED, have 2+ years in medical office settings, and demonstrate strong confidentiality and communication skills.