Front Desk & Patient Concierge – Outpatient Mental Health

Relief Mental Health; St. Charles (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Relief Mental Health is seeking a professional Receptionist to create a welcoming front desk experience, support patient flow, and uphold HIPAA compliance. You will manage check-ins, updates to demographics, insurance data, and patient communications with accuracy and empathy.

Responsibilities span greeting patients, payments, scheduling, and basic operational tasks to keep the clinic running smoothly. This role emphasizes patient-centered service and collaboration with clinical staff.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify appointment details.
• Confirm and update patient demographics and insurance information.
• Provide and collect required paperwork and assessments.
• Ensure patients are accurately reflected in internal systems.
• Thank patients at checkout and provide clear next-step instructions.
• Collect patient copays, cash-pay balances, and cancellation fees.
• Communicate outstanding balances discreetly and professionally.
• Schedule or confirm follow-up appointments based on provider instructions.
• Monitor voicemail throughout the day and transcribe messages accurately.
• Route calls and messages to appropriate departments (clinical, billing, operations).
• Maintain accurate documentation in the Receptionist Activity Log.
• Run daily and weekly insurance verifications.
• Identify and flag inactive insurance plans.
• Perform next-day patient audits.
• Review upcoming schedules to identify gaps, errors, or double booking.
• Conduct appointment confirmation calls/texts.
• Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures).
• Maintain a clean, organized, and welcoming front desk and waiting area.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling platforms

monday.com

Insurance portals

Job description

Relief Mental Health is seeking a professional Receptionist to create a welcoming front desk experience, support patient flow, and uphold HIPAA compliance. You will manage check-ins, updates to demographics, insurance data, and patient communications with accuracy and empathy.

Responsibilities span greeting patients, payments, scheduling, and basic operational tasks to keep the clinic running smoothly. This role emphasizes patient-centered service and collaboration with clinical staff.