Front Desk & Patient Concierge (Mon-Thu) - No Fridays

Specialists in Pain Care; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

Specialists In Pain Care in Louisville, KY, is seeking a full-time Front Desk Receptionist to welcome patients, manage check-in/out, and coordinate appointments on-site. The role supports the clinical team and ensures a welcoming, efficient office environment.

Daily duties include phone handling, patient information updates, and basic clerical tasks. A medical office background and strong communication skills are preferred, with emphasis on confidentiality and compassionate service.

Qualifications

• Front desk experience with check-in/check-out and appointment scheduling.
• Excellent phone etiquette and clear communication.
• Strong clerical skills, data entry, filing, and basic computer use.
• Customer service oriented with empathy and problem-solving.
• Ability to manage multiple tasks in a fast-paced clinical setting.
• Experience in a medical office preferred but not required.
• High school diploma or equivalent; medical office admin training is a plus.

Responsibilities

• Greet patients and visitors, check them in/out, and manage scheduling.
• Answer and direct phone calls, verify/update patient information, respond to inquiries.
• Coordinate with clinical staff to support smooth office operations.
• Perform clerical tasks: filing, scanning, mail, and front desk organization.
• Maintain patient confidentiality and adhere to privacy policies.

Skills

Empathy

Clear communication

Multitasking

Phone etiquette

Data entry

Customer service

Medical office experience

Education

High school diploma or equivalent

Tools

EHR systems

Office software

Job description

Specialists In Pain Care in Louisville, KY, is seeking a full-time Front Desk Receptionist to welcome patients, manage check-in/out, and coordinate appointments on-site. The role supports the clinical team and ensures a welcoming, efficient office environment.

Daily duties include phone handling, patient information updates, and basic clerical tasks. A medical office background and strong communication skills are preferred, with emphasis on confidentiality and compassionate service.