Front Desk & Patient Services Specialist

Norton Healthcare; Louisville (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

Norton Healthcare in Louisville, KY is seeking a friendly Receptionist to be the first point of contact for patients and visitors. You will answer calls, determine the nature of inquiries, schedule appointments, greet people, and collect registration and insurance information to support smooth check-ins.

With on-the-job training provided, this full-time role emphasizes accurate data entry into the billing system and coordinating patient flow.

Qualifications

• No experience required; on-the-job training provided.
• Healthcare setting experience not required; training will cover the duties.

Responsibilities

• Answers telephone; determines nature of patient calls and incoming calls.
• Schedules appointments and routes calls; takes messages.
• Pulls charts for messages; greets patients and family; collects registration and insurance data.
• Updates information in the billing system; facilitates patient flow into the practice.
• May perform charge entry, referrals and pre-certifications; schedules specialists and diagnostic tests.
• Delivers age-appropriate care guidance for patients of all ages.

Skills

Spanish language

Education

High School Diploma or GED

Job description

Norton Healthcare in Louisville, KY is seeking a friendly Receptionist to be the first point of contact for patients and visitors. You will answer calls, determine the nature of inquiries, schedule appointments, greet people, and collect registration and insurance information to support smooth check-ins.

With on-the-job training provided, this full-time role emphasizes accurate data entry into the billing system and coordinating patient flow.