Patient Concierge & Front Desk Specialist

UofL Health; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

UofL Health in Louisville, KY is seeking a friendly receptionist to greet patients, schedule appointments, and maintain records in the electronic medical record. This front-desk role requires strong customer service and professional communication.

You will answer calls, check patients in and out, review orders, and assist with patient education materials while upholding HIPAA and confidentiality standards.

Qualifications

• High School Diploma or GED/Equivalent (required).
• One year healthcare experience (preferred).
• Strong customer service and communication skills.
• Must understand and be able to perform professional phone etiquette.
• Excellent written and verbal communication abilities.

Responsibilities

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Skills

Customer service

Phone etiquette

Communication skills

Education

High School Diploma or GED/Equivalent

Job description

UofL Health in Louisville, KY is seeking a friendly receptionist to greet patients, schedule appointments, and maintain records in the electronic medical record. This front-desk role requires strong customer service and professional communication.

You will answer calls, check patients in and out, review orders, and assist with patient education materials while upholding HIPAA and confidentiality standards.