Front Desk Receptionist

Specialists in Pain Care; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

Specialists In Pain Care in Louisville, KY, is seeking a full-time Front Desk Receptionist to welcome patients, manage check-in/out, and coordinate appointments on-site. The role supports the clinical team and ensures a welcoming, efficient office environment.

Daily duties include phone handling, patient information updates, and basic clerical tasks. A medical office background and strong communication skills are preferred, with emphasis on confidentiality and compassionate service.

Qualifications

• Front desk experience with check-in/check-out and appointment scheduling.
• Excellent phone etiquette and clear communication.
• Strong clerical skills, data entry, filing, and basic computer use.
• Customer service oriented with empathy and problem-solving.
• Ability to manage multiple tasks in a fast-paced clinical setting.
• Experience in a medical office preferred but not required.
• High school diploma or equivalent; medical office admin training is a plus.

Responsibilities

• Greet patients and visitors, check them in/out, and manage scheduling.
• Answer and direct phone calls, verify/update patient information, respond to inquiries.
• Coordinate with clinical staff to support smooth office operations.
• Perform clerical tasks: filing, scanning, mail, and front desk organization.
• Maintain patient confidentiality and adhere to privacy policies.

Skills

Empathy

Clear communication

Multitasking

Phone etiquette

Data entry

Customer service

Medical office experience

Education

High school diploma or equivalent

Tools

EHR systems

Office software

Job description

Company Description

Specialists In Pain Care is a multidisciplinary pain medicine practice dedicated to improving the lives of individuals with chronic pain. The team offers comprehensive care using behavioral, medical, and interventional therapies, focusing on sustainable and realistic solutions for patients. The practice emphasizes clear communication with both patients and referring providers, ensuring that treatment plans are transparent and collaborative. Specialists In Pain Care is driven by the belief that pain management is essential and that every patient deserves thoughtful, compassionate, and evidence-based care.

Role Description

The Front Desk Receptionist is a full-time, on-site role based in Louisville, KY. This position is responsible for greeting patients and visitors, checking patients in and out, and managing appointment scheduling while maintaining a welcoming and professional environment. Daily tasks include answering and directing phone calls, verifying and updating patient information, handling patient inquiries, and coordinating with clinical staff to support smooth office operations. The role also involves performing basic clerical duties such as filing, scanning, managing incoming and outgoing mail, and maintaining organized front desk and waiting areas. The Front Desk Receptionist plays a key role in delivering respectful, patient-centered service and supporting the practice’s commitment to clear communication and quality care. We are open Monday-Thirsday 7:30-5:30pm! No Fridays!

Qualifications

• Demonstrated proficiency in receptionist duties and front desk operations, including greeting patients, managing check-in/check-out, and scheduling appointments.
• Strong phone etiquette and communication skills, with the ability to handle multi-line phone systems and convey information clearly and professionally.
• Solid clerical skills, including data entry, filing, document management, and basic computer proficiency (EHR systems, email, and office software).
• Customer service experience with a focus on empathy, patience, and problem-solving in interactions with patients, families, and healthcare staff.
• Attention to detail, reliability, and ability to manage multiple tasks in a fast-paced clinical environment.
• Prior experience in a medical office or healthcare setting is preferred but not required.
• High school diploma or equivalent; additional training in medical office administration is a plus.
• Ability to maintain patient confidentiality and adhere to all practice policies and privacy regulations.