Patient Concierge & Front Desk Coordinator

UofL Health; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UofL Health is seeking a friendly receptionist to greet patients, schedule appointments, and manage records at the Louisville campus. You will check patients into the electronic medical record, assist with forms, and answer inquiries while maintaining HIPAA standards and a patient-centered approach.

Strong customer service, clear communication, and basic computer skills are essential. One year of healthcare experience is preferred, and a high school diploma or GED is required.

Qualifications

• High school diploma or GED is required.
• 1 year healthcare experience preferred.
• Excellent customer service and communication skills.
• Proficient with basic computer skills.

Responsibilities

• Answer phone calls and direct them appropriately.
• Check patient into the EMR.
• Ensure patient questionnaire is complete or assist.
• Address patient questions or needs.
• Review MD visit orders to manage referrals, follow-ups, tests and medications.
• Print patient education and test instructions.
• Check patient out of the EMR after visit.
• Support department and organization goals as a team member.

Skills

Customer service

Communication

Phone etiquette

Verbal & written communication

Teamwork

Education

High School Diploma or GED

Tools

EMR system

Job description

UofL Health is seeking a friendly receptionist to greet patients, schedule appointments, and manage records at the Louisville campus. You will check patients into the electronic medical record, assist with forms, and answer inquiries while maintaining HIPAA standards and a patient-centered approach.

Strong customer service, clear communication, and basic computer skills are essential. One year of healthcare experience is preferred, and a high school diploma or GED is required.