Patient Services Rep I - FT, Days

Mercy; Cape Girardeau (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan with company match

Job summary

Mercy Hospital Southeast in Cape Girardeau seeks a full-time Patient Service Representative (PSR) to greet patients and visitors, manage front desk operations, and ensure a positive, seamless patient experience. This role supports scheduling, documentation, and coordination across clinic workflows.

Qualifications include a high school diploma or equivalent; strong verbal and written communication; basic computer and data entry skills; excellent customer service and confidentiality adherence.

Qualifications

• Education: High school diploma or equivalent.
• Experience in medical office is preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Coordinate scheduling and clinic workflows to ensure a positive patient experience.
• Enter patient information accurately and maintain documentation.
• Protect patient privacy and comply with confidentiality policies.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy & HIPAA

Adaptability

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Location

Mercy Hospital Southeast

1723 Broadway

Cape Girardeau, MO 63701

Department

CV & Thoracic Surgery Clinic

Hours/Schedule

Full-Time (40-hrs per week) - Days (8-4:40PM Mon-Fri)

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR Patient Service Patient