Front Desk & Patient Care Coordinator

Lifestance-Health; Indianapolis (IN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator in Indianapolis to manage front office daily activities, ensuring high-quality patient service for in-person and remote patients and clinicians.

The role emphasizes schedule preparation, patient check-in/out, billing support, and coordination with clinicians to maintain a smooth operation and patient satisfaction. Minimum H.S. diploma; 1+ year healthcare ops expected.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Proficient in Microsoft Office and EMRs.
• Excellent communication and HIPAA knowledge.

Responsibilities

• Operate front desk and greeting/check-in of patients in a courteous manner.
• Prep schedules, ensure paperwork is complete, demographics are accurate, and chart ready.
• Handle office duties, mail, scanning, e-faxes, and email management to keep the practice smooth.
• Collect co-pays and account balances at point of service; assist with billing questions.

Skills

Multitasking

Customer service

Communication

HIPAA compliance

EMR proficiency

Education

High School diploma or equivalent

Associate or Bachelor preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator in Indianapolis to manage front office daily activities, ensuring high-quality patient service for in-person and remote patients and clinicians.

The role emphasizes schedule preparation, patient check-in/out, billing support, and coordination with clinicians to maintain a smooth operation and patient satisfaction. Minimum H.S. diploma; 1+ year healthcare ops expected.