Patient-First Medical Office Front Desk Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Charleston (SC); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short/long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Office Receptionist to manage front office operations at our Charleston, SC location. You will deliver high-quality patient experiences for both in-person and telehealth visits, greet and check in patients, and coordinate documentation with clinicians and insurance details.

Qualifications include high school or equivalent, with preference for higher education, and 1+ years in healthcare operations or customer service.

Qualifications

• Multitask and prioritize duties to support delivery of high-quality patient experience.
• Independent worker with ability to collaborate as a team.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and EMR systems, with HIPAA compliance awareness.

Responsibilities

• Operational Excellence: Create a positive work environment and support engagement activities for staff and clinicians.
• Patient Support: Deliver exceptional customer service to in-person and telehealth patients; assist with scheduling, billing questions, and portal access.
• Clinician Support: Provide administrative help to clinicians, coordinate schedules, and maintain a professional practice environment.

Skills

Multitasking

Independent work

Communication skills

MS Office & EMRs

HIPAA compliance

Education

High school or equivalent

Associate/bachelor's degree preferred

Job description

LifeStance Health is seeking a Medical Office Receptionist to manage front office operations at our Charleston, SC location. You will deliver high-quality patient experiences for both in-person and telehealth visits, greet and check in patients, and coordinate documentation with clinicians and insurance details.

Qualifications include high school or equivalent, with preference for higher education, and 1+ years in healthcare operations or customer service.