Front Desk & Patient Care Coordinator

Silversmith Capital Partners; Rock Hill (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D

Disability Insurance

Life Insurance

401k with match

Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Office Receptionist to manage front office at the Rock Hill location, ensuring quality service to both in-person and telehealth patients and clinicians. Responsibilities include scheduling, patient check-in/out, billing inquiries, coordinating with clinicians, and maintaining a welcoming, compliant office environment.

Requires high school diploma and 1+ year healthcare operations experience; benefits include health/dental/vision, 401k with employer match,

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Strong communication skills, both written and verbal.
• Comfortable handling sensitive and confidential information (HIPAA).
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• High School or equivalent required; associates/bachelor’s degree preferred.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFSTculture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Provide frontline patient support including greeting, check-in/out, and handling inquiries via phone, email, and portal.

Skills

Multitasking

Team player

Communication

HIPAA awareness

Education

High School Diploma or equivalent

Associate's/Bachelor’s degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Medical Office Receptionist to manage front office at the Rock Hill location, ensuring quality service to both in-person and telehealth patients and clinicians. Responsibilities include scheduling, patient check-in/out, billing inquiries, coordinating with clinicians, and maintaining a welcoming, compliant office environment.

Requires high school diploma and 1+ year healthcare operations experience; benefits include health/dental/vision, 401k with employer match,