Front Desk & Patient Care Coordinator

Henry Ford Health; Dearborn (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health in Dearborn, MI seeks a Clinic Service Representative to welcome patients, register visits, verify insurance, and handle finances. You will support clinical staff, maintain records, and ensure smooth daily operations in a fast-paced outpatient setting.

The role emphasizes patient service, accuracy in documentation, and collaboration with healthcare teams to deliver high-quality care. Monday–Friday schedule with standard business hours in Dearborn clinic.

Qualifications

• High School Diploma or equivalent.
• Basic computer skills and ability to navigate software/applications.
• Strong interpersonal and communication skills for patient interaction.
• Ability to perform calculations accurately and complete forms with attention to detail.
• Experience with cash handling and collecting payments.
• Understanding of patient confidentiality and HIPAA principles.
• Experience in healthcare customer service is preferred.

Responsibilities

• Greet patients and visitors warmly to create a welcoming clinic environment.
• Register patients, verify insurance information, and explain financial responsibilities clearly.
• Handle cash transactions, process payments, and reconcile funds.
• Maintain patient charts and coordinate discharge processes per clinic protocols.
• Support clinical and administrative staff to optimize workflows and meet team goals.
• Respond to patient inquiries professionally and escalate issues when needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Cash handling

HIPAA awareness

Computer skills

Confidentiality

Team collaboration

Education

High School Diploma

Tools

EHR systems

Job description

Henry Ford Health in Dearborn, MI seeks a Clinic Service Representative to welcome patients, register visits, verify insurance, and handle finances. You will support clinical staff, maintain records, and ensure smooth daily operations in a fast-paced outpatient setting.

The role emphasizes patient service, accuracy in documentation, and collaboration with healthcare teams to deliver high-quality care. Monday–Friday schedule with standard business hours in Dearborn clinic.