Clinic Service Representative

Henry Ford Health; Dearborn (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health in Dearborn, MI seeks a Clinic Service Representative to welcome patients, register visits, verify insurance, and handle finances. You will support clinical staff, maintain records, and ensure smooth daily operations in a fast-paced outpatient setting.

The role emphasizes patient service, accuracy in documentation, and collaboration with healthcare teams to deliver high-quality care. Monday–Friday schedule with standard business hours in Dearborn clinic.

Qualifications

• High School Diploma or equivalent.
• Basic computer skills and ability to navigate software/applications.
• Strong interpersonal and communication skills for patient interaction.
• Ability to perform calculations accurately and complete forms with attention to detail.
• Experience with cash handling and collecting payments.
• Understanding of patient confidentiality and HIPAA principles.
• Experience in healthcare customer service is preferred.

Responsibilities

• Greet patients and visitors warmly to create a welcoming clinic environment.
• Register patients, verify insurance information, and explain financial responsibilities clearly.
• Handle cash transactions, process payments, and reconcile funds.
• Maintain patient charts and coordinate discharge processes per clinic protocols.
• Support clinical and administrative staff to optimize workflows and meet team goals.
• Respond to patient inquiries professionally and escalate issues when needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Cash handling

HIPAA awareness

Computer skills

Confidentiality

Team collaboration

Education

High School Diploma

Tools

EHR systems

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Clinic Service Representative

Department

Premier Cardiology - Outpatient Clinic

20200 Outer Dr W, Dearborn, MI 48124

Work Schedule

Full-Time (40 Hours Per Week)

Monday - Friday, 8:00 AM - 5:00 PM.

Are you a customer-focused professional with a passion for delivering exceptional service in a healthcare setting? We're looking for a Clinic Service Representative to join our dynamic team in Dearborn, a thriving community with a diverse patient population. In this role, you'll be the welcoming face of our clinic, creating positive first impressions and ensuring seamless patient experiences. You'll manage critical front-desk operations while supporting our clinical team in delivering outstanding care. If you're organized, detail-oriented, and genuinely enjoy helping others, we'd love to meet you!

• Greet patients and visitors with warmth and professionalism, ensuring a welcoming clinic environment from the moment they arrive
• Perform accurate patient registration, verify insurance information, and explain financial responsibilities in a clear and empathetic manner
• Handle cash collections, process payments, and reconcile financial transactions with precision and integrity
• Manage patient charts, coordinate discharge processes, and maintain detailed records in compliance with clinic protocols
• Multitask efficiently in a fast-paced environment, prioritizing responsibilities while managing frequent interruptions with composure and flexibility
• Collaborate with clinical and administrative staff to optimize clinic workflows and support team goals
• Respond to patient inquiries and concerns with patience and professionalism, escalating issues appropriately when needed

Qualifications

Required Qualifications

• High School Diploma or equivalent
• Basic computer skills, including proficiency with software navigation, email communication, and system login/logout procedures
• Demonstrated ability to perform calculations accurately and complete forms with attention to detail
• Strong interpersonal and communication skills for effective interaction with patients, staff, and visitors
• Proven ability to work with detailed information, manage multiple tasks simultaneously, and remain organized in a fast-paced environment
• Customer service experience in a healthcare or similar professional setting
• Ability to handle cash transactions and maintain accurate financial records
• Understanding of patient confidentiality and commitment to maintaining professional discretion

Preferred Qualifications

• Previous experience in a clinic or healthcare environment
• Familiarity with insurance verification processes or willingness to learn
• Experience with electronic health record (EHR) systems or medical office software
• Certification in customer service or healthcare administration
• Knowledge of HIPAA regulations and patient privacy requirements