Patient-First Medical Front Desk Coordinator

AllerVie Health; Glastonbury (CT); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer HSA contribution

Employer-Paid Life Insurance

401(k) Plan with employer match

Generous PTO and paid holidays

Job summary

AllerVie Health is seeking a friendly Medical Front Desk Representative to join our Glastonbury clinic. This vital role is the first point of contact for patients and sets the tone for a seamless, welcoming visit, handling check-in, scheduling, and front-of-house duties with professionalism.

You will support patient intake, verify insurance, collect co-pays, manage appointments, and maintain accurate records while collaborating with clinicians and office staff.

Qualifications

• High school diploma or GED required.
• Prior experience in a healthcare or medical front office setting strongly preferred.
• Excellent interpersonal and customer service skills with a friendly, professional demeanor.
• Strong written and verbal communication abilities.
• Highly organized with attention to detail and the ability to multitask in a fast-paced environment.
• Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems.

Responsibilities

• Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care.
• Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed.
• Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes.
• Register new patients and maintain accurate demographic, insurance, and financial information.
• Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers.
• Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed.
• Maintain and update patient records through data entry, scanning, faxing, and document management.
• Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments.
• Review billing questions, claims, or denials and gather required information to support resolution.
• Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed.

Skills

Interpersonal skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office (Word/Outlook)

EMR systems

Job description

AllerVie Health is seeking a friendly Medical Front Desk Representative to join our Glastonbury clinic. This vital role is the first point of contact for patients and sets the tone for a seamless, welcoming visit, handling check-in, scheduling, and front-of-house duties with professionalism.

You will support patient intake, verify insurance, collect co-pays, manage appointments, and maintain accurate records while collaborating with clinicians and office staff.