Patient Access Specialist — Front Desk & Scheduling

Hanger; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision benefits

401k Savings and Retirement Plan

Paid holidays and floating holidays

Parental leave

Employee referral program

Job summary

Hanger, Inc. in Portland, OR is seeking a Front Desk Receptionist to welcome patients, verify demographics, and process payments at the front desk. The role supports scheduling and patient flow in a busy orthotic and prosthetic clinic.

You will coordinate appointments, maintain electronic health records, and assist with basic administrative tasks while upholding service standards and patient-centered care. Proficiency with computers and strong communication are essential.

Qualifications

• High school diploma or equivalent.
• Experience in a receptionist role or medical front office preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.
• Less than one year of customer service or related experience.
• Strong communication skills and professionalism.
• Familiarity with insurance verification and check-in processes.

Responsibilities

• Greet and assist patients at the front desk.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments (deductibles, copays, coinsurance) at the front desk.
• Coordinate follow-up appointments (casts, measurements, delivery, prosthetic care plans).
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal communication

Oral communication

Written communication

Typing 30 wpm

Handicapped accessibility

Alpha filing system

Medical terminology

Front desk procedures

Computer proficiency

Windows/Email proficiency

Education

High school diploma or equivalent

Tools

Windows

Email client

Job description

Hanger, Inc. in Portland, OR is seeking a Front Desk Receptionist to welcome patients, verify demographics, and process payments at the front desk. The role supports scheduling and patient flow in a busy orthotic and prosthetic clinic.

You will coordinate appointments, maintain electronic health records, and assist with basic administrative tasks while upholding service standards and patient-centered care. Proficiency with computers and strong communication are essential.