Front Desk & Optical Tech - Patient Care & Eyewear

Optical Outlets; Orlando (FL); Hybrid; USD 36,000 - 42,000; Full time

Job summary

Optical Outlets in Orlando, FL is seeking a patient-focused team member to assist patients and support the Doctor and Office Manager in maintaining excellent patient flow.

You will greet customers, verify insurance, handle check-ins, and assist with eyewear dispensing while delivering unsurpassed customer service. A combination of front-desk duties and light clinical support creates a dynamic role in a fast-paced optical practice.

Qualifications

• 1–2 years of experience in related field.
• Working knowledge of MS Office.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify patient needs.
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment.
• For roles that are remote or hybrid, must demonstrate a high level of engagement in virtual environments, including camera presence.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process and exam pricing in a transparent way
• Check-in and pretest patients in an efficient and accurate manner
• Ensure insurance is properly verified prior to Doctor encounter
• Answer phones properly and in a timely manner
• Assist in other areas of the office as necessary, including dispensing eyewear
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Tools

MS Office

Job description

Optical Outlets in Orlando, FL is seeking a patient-focused team member to assist patients and support the Doctor and Office Manager in maintaining excellent patient flow.

You will greet customers, verify insurance, handle check-ins, and assist with eyewear dispensing while delivering unsurpassed customer service. A combination of front-desk duties and light clinical support creates a dynamic role in a fast-paced optical practice.