Front Desk Manager

Loews Hotels & Co; Miami Beach (FL); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid sick days

Paid vacation

Tuition reimbursement

Team member hotel rates

Job summary

Loews Miami Beach Hotel seeks a professional Front Desk Agent to oversee daily agent activities at the Front Desk and ensure team members adhere to the company standards while interacting with guests and handling requests to deliver a four-diamond experience.

You will provide training and feedback to Front Desk staff, manage inventory with the purchasing department, coordinate the quality and safety of front office operations, monitor occupancy flow, and maintain open communication with other

Qualifications

• Two years' experience as Front Desk Agent at a comparable quality property.
• Excellent communication skills - oral and written.
• Excellent guest service skills.
• Knowledge of computer programs utilized in property management.
• Ability to work a flexible schedule, including weekends and holidays.
• Bachelor Degree in Hospitality Management or related field, or exceptionally strong technical and service skills.

Responsibilities

• Oversees daily agent activities at the Front Desk and ensures team members adhere to standards.
• Interacts with the guest and handles all guest requests.
• Provides feedback and training to Front Desk Agents.
• Understands the needs of customers and improves processes by listening to team and guests.
• Responsible for inventory levels and works with purchasing department.
• Coordinates the quality, efficiency, and safe operations of the Front Office.
• Ensures open lines of communication with other departments and maintains high service levels.

Skills

Communication skills

Guest service

Flexibility

Education

Bachelor Degree in Hospitality Management or related field

Tools

Property management software

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceComplimentary meals in Team Member Café while workingTeam Member Hotel Rates, other discounts, perks and moreBenefits are subject to eligibility and may vary by positionJob SpecificOversees daily agent activities at the Front Desk and ensures all Team Members are adhering to the company standards.Interacts with the guest and handles all guest requests.Provides a four diamonds and more experience by focusing on exceeding guest expectations.Supports the Front Desk Agents by providing constant feedback and training.Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.Responsible for controlling the inventory levels and works closely with the purchasing department.Coordinates the quality, efficiency, and safe operations of the Front Office department.Ensures safe and efficient flow of traffic of arriving and departing guests.Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service.Maintains open lines communication with other departmentsInteracts frequently with guests to ensure satisfaction with servicesAttends all required meetings for positionOversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all timesConducts regularly scheduled meetings and training as requiredAnswers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfactionEnsures that all requests are handled promptly, accurately, and with utmost courtesyReviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelinesEnsures that all daily and group reports are distributed to appropriate partiesOther duties as assignedGeneralMaintains clean and excellent condition of Back Office area and equipmentMaintains proper stock of all supplies in Back Office AreaExecutes emergency procedures in accordance with hotel standardsNotifies appropriate individuals and departments of any problems or unusual matters of significanceAttends all appropriate hotel meetings and training sessionsIs polite, friendly, and helpful to guests, employees, and managementPromotes and applies teamwork skills at all timesComplies with all hotel standards, policies, and rulesComplies with safety regulations and proceduresRemains current on hotel information and changesQualificationsExcellent communication skills - oral and writtenExcellent guest service skillsKnowledge of computer programs utilized in property managementAble to work a flexible schedule, including weekends and holidaysBachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skillsMinimum two years' experience as Front Desk Agent at a comparable quality propertyLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.