Hotel Operations Manager - Excalibur

MGM Resorts International; Nevada; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on travel, dining, retail, &

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and community development

Job summary

MGM Resorts International in Las Vegas is seeking a Manager of Hotel Operations to lead the Front Desk team, partnering with the Senior Hotel Manager to drive guest experiences and operational excellence in a high-volume property.

You will champion service standards, manage labor efficiency, and ensure adherence to MGM policies while coaching staff and implementing strategic initiatives from the Hotel Strategy CoE to deliver seamless, world-class service.

Qualifications

• Must be 21 years of age or older.
• Experience managing employees under a collective bargaining agreement preferred.
• Technical knowledge with Opera, HotSOS and other service optimization systems preferred.

Responsibilities

• Partner with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations.
• Lead front desk operations, policies, procedures, and staff scheduling to ensure high-quality guest service.
• Oversee employee engagement, coaching, training, and performance management for the front desk team.
• Maintain and improve guest experience in line with MGM Resorts' service standards.
• Involve in interviews, selections, training, supervision, and coaching of front desk staff.

Skills

People management

Leadership

Customer service orientation

Union/collective bargaining experience

Tools

Opera PMS

HotSOS

Job description

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As the Manager of Hotel Operations, you will partner closely with the Senior Hotel Manager to guide, inspire, and elevate our property's Front Desk team in true MGM style. You will champion our front-of-house management team, driving operational excellence, managing labor efficiently, and meeting key financial goals. As the strategic owner of Front Desk operations, you will lead daily execution to deliver seamless, world-class guest experiences that meet and exceed MGM Resorts' premier service standards—all while championing company policies and procedures.

The Day-to-day

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

The Ideal Candidate

• Must be a minimum of 21 years of age required
• Previous experience managing employees under a collective bargaining agreement preferred
• Technical knowledge and experience with Opera, HotSOS and other service optimization system preferred

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

View Job Description

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