Front Desk Operations Lead (Guest Experience)

Lodging Dynamics; Moab (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401(k)

Pet insurance

Paid time off

Job summary

Lodging Dynamics Hospitality Group LLC is seeking a Front Desk Manager to lead the Front Desk and Breakfast Teams in Moab, Utah. You will manage staff, scheduling, and guest interactions to ensure exceptional service and smooth operations.

Responsibilities include defining objectives, hiring/training, supervising bookings and communications, and presenting reports to the General Manager. A strong focus on customer service and operational efficiency is required.

Qualifications

• Minimum of 1 year experience as a front desk manager.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational, financial and time management skills.
• Ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Performing regularly scheduled front desk shifts 1 to 2 days a week.
• Defining and implementing Front Desk and Breakfast Team objectives and procedures.
• Hiring and training staff and managing the shift schedules for both Front Desk and Breakfast Hosts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Generating reports and feedback for presentation to the General Manager.
• Performing administrative duties such as Accounts Receivable, Breakfast and Bistro ordering, filing and updating records, among others, as needed.
• Responding to and resolving guest service requests.

Skills

Front desk management

Leadership

Customer service

Communication

Time management

Organization

Financial acumen

Job description

Lodging Dynamics Hospitality Group LLC is seeking a Front Desk Manager to lead the Front Desk and Breakfast Teams in Moab, Utah. You will manage staff, scheduling, and guest interactions to ensure exceptional service and smooth operations.

Responsibilities include defining objectives, hiring/training, supervising bookings and communications, and presenting reports to the General Manager. A strong focus on customer service and operational efficiency is required.