Front Desk Manager — Lead Guest Experience & Revenue

The Gonzo Inn; Moab (UT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Employee room discounts

Dining discounts

Paid time off

Holiday pay

Career growth

Great work environment

Job summary

The Gonzo Inn in Moab, Utah is seeking a passionate Front Desk Manager to lead our front‑of‑house team and ensure guest satisfaction in our desert‑chic boutique hotel. You will manage pricing, occupancy, and staff training on Room Master PMS while coordinating with OTAs and resolving guest issues.

Strong hospitality background with 2–3 years of supervisory experience and a revenue‑minded approach will help you thrive in a dynamic, guest‑focused environment in downtown Moab.

Qualifications

• 2–3 years of Front Desk supervisory or managerial experience in hospitality.
• Strong knowledge of property management systems (Room Master preferred).
• Proven track record in revenue management, guest service excellence, and team leadership.
• Excellent communication, problem-solving, and organizational skills.
• Flexibility to work varied shifts, including weekends and holidays.
• Passion for hospitality and Moab’s adventure culture.

Responsibilities

• Lead, motivate, and develop the Front Desk team while overseeing daily operations
• Manage dynamic pricing, BAR rates, specials, and occupancy to maximize revenue
• Master and train staff on Room Master PMS, including new features and reporting tools
• Oversee integration with major OTAs (Booking.com, Expedia, etc.) and ensure data accuracy
• Deliver exceptional guest experiences by resolving issues promptly and professionally
• Monitor online reviews and surveys, responding personally or escalating when needed
• Prepare and analyze sales, marketing, and occupancy reports for leadership
• Create weekly schedules, manage time-off requests, and maintain 24/7 on-call support
• Maintain the highest standards for the front desk, lobby, and gift shop areas

Skills

Front Desk leadership

Revenue management

Guest service excellence

Team leadership

Communication skills

Problem-solving

Flexible shifts

Tools

Room Master PMS

Job description

The Gonzo Inn in Moab, Utah is seeking a passionate Front Desk Manager to lead our front‑of‑house team and ensure guest satisfaction in our desert‑chic boutique hotel. You will manage pricing, occupancy, and staff training on Room Master PMS while coordinating with OTAs and resolving guest issues.

Strong hospitality background with 2–3 years of supervisory experience and a revenue‑minded approach will help you thrive in a dynamic, guest‑focused environment in downtown Moab.