Evening Front Desk Guest Experience Specialist

Western States Lodging Management and Development; Moab (UT); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

401(k) with company match

Paid time off

Employee hotel discounts

Positive work environment

Job summary

A local hospitality provider in Moab is seeking a Full-Time Guest Services Representative to join their front desk team in the evenings. This role involves welcoming guests, assisting with check-in/check-out, and responding to inquiries. Ideal candidates will have customer service experience, strong communication skills, and a friendly, professional attitude. The position offers competitive pay, health benefits, and opportunities for growth in a supportive work environment.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills required.
• Comfortable using basic computer systems.
• Friendly, professional, and service-oriented attitude essential.
• Reliable, organized, and detail-focused individual needed.
• Ability to multitask in a busy front desk environment.

Responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Answer incoming calls and assist with room reservations.
• Respond to guest inquiries and provide information about hotel and local area.
• Coordinate with housekeeping and maintenance teams for guest needs.
• Process payments and maintain accurate transaction records.
• Keep lobby and front desk area professional and organized.
• Complete shift reports and handoff notes for the next team member.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Basic computer skills

Service-oriented attitude

Reliability

Organizational skills

Detail-focused

Multitasking ability

Job description

A local hospitality provider in Moab is seeking a Full-Time Guest Services Representative to join their front desk team in the evenings. This role involves welcoming guests, assisting with check-in/check-out, and responding to inquiries. Ideal candidates will have customer service experience, strong communication skills, and a friendly, professional attitude. The position offers competitive pay, health benefits, and opportunities for growth in a supportive work environment.