Operations Manager - Springhill Suites by Marriott Moab

Lodging Dynamics; Moab (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401(k)

Pet insurance

Paid time off

Job summary

Lodging Dynamics Hospitality Group LLC is seeking a Front Desk Manager to lead the Front Desk and Breakfast Teams in Moab, Utah. You will manage staff, scheduling, and guest interactions to ensure exceptional service and smooth operations.

Responsibilities include defining objectives, hiring/training, supervising bookings and communications, and presenting reports to the General Manager. A strong focus on customer service and operational efficiency is required.

Qualifications

• Minimum of 1 year experience as a front desk manager.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational, financial and time management skills.
• Ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Performing regularly scheduled front desk shifts 1 to 2 days a week.
• Defining and implementing Front Desk and Breakfast Team objectives and procedures.
• Hiring and training staff and managing the shift schedules for both Front Desk and Breakfast Hosts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Generating reports and feedback for presentation to the General Manager.
• Performing administrative duties such as Accounts Receivable, Breakfast and Bistro ordering, filing and updating records, among others, as needed.
• Responding to and resolving guest service requests.

Skills

Front desk management

Leadership

Customer service

Communication

Time management

Organization

Financial acumen

Job description

• Performing regularly scheduled front desk shifts 1 to 2 days a week
• Defining and implementing Front Desk and Breakfast Team objectives and procedures.
• Hiring and training staff and managing the shift schedules for both Front Desk and Breakfast Hosts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Generating reports and feedback for presentation to the General Manager.
• Performing administrative duties such as Accounts Receivable, Breakfast and Bistro ordering, filing and updating records, among others, as needed.
• Responding to and resolving guest service requests.

What we're looking for:

• Minimum of 1 year experience as a front desk manager
• Good understanding of procedures and practices in the hospitality industry
• Excellent written and verbal communication skills
• Strong organizational, financial and time management skills
• The ability to provide exceptional customer service
• Good leadership and training abilities

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting and leading the front desk team. From there, you will show the guests how our staff can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off for full AND part time associates
• Travel discounts at hotel partners and franchises around the world
• Participation in our Wellness program
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.